Operator of the Year
Sponsored by Vendman
This category was for vending operating companies of any size currently doing business in the UK.
This category was for vending operating companies currently doing business in the UK that have launched since 1 January 2015.
Service Engineer of the Year
This category was for service engineers at vending operating companies currently doing business in the UK.
This award was aimed at recognising those individuals on the sharp end of the business, working face-to-face with end-users, managing expectations and dealing with the realities of equipment in use.
Route Operator of the Year
This category was for route operators at vending operating companies currently doing business in the UK.
NEW! Customer Service Award – Operator
Sponsored by SB Software
This category was for any INDIVIDUAL currently working in a customer-facing role at a vending operating company currently doing business in the UK.
The Customer Service Award was aimed at those people on the ground that deal with customers on site or on the telephone. It was aimed at those who customers perceive as the ‘go-to’ person who will assist them when they need it most.
NEW! Marketing Campaign of the Year – Operator
Sponsored by Coffetek
This category was for operating companies in the UK. The award wasaimed at companies that have shown creativity and passion in their marketing efforts, using a range of mediums and platforms to raise the profile of their business within their sector.
NEW! Online Initiative of the Year
This award was open to any company currently doing business in the UK vending and water sectors for any online initiative launched after 1st Janurary 2015. For example: an online marketing campaign; an online customer service portal; an online ordering service, etc.
NEW! Customer Service Award – Supplier
This category was for any TEAM in the vending and water industry currently doing business in the UK.
The Customer Service Award was aimed specifically at ‘frontline’ staff – those people that deal with customers on site or on the telephone. It is aimed at those teams who pull together to problem-solve and give the customer the best possible experience of their company’s services.
Best Machine Innovation
Sponsored by Lavazza
This category was open to innovative vending machines and vending machine concepts. This could encompass food machines, beverage machines, non-food vending machines, etc.
Payment System of the Year
Sponsored by Siemens Financial Services
This category was open to any payment technology that is currently active in the vending sector. This could be card, contactless, phone, cash and systems that encompass more than one of these payment methods.
Hot Beverage Brand of the Year
This category was open to any hot beverage brand that is currently active in the vending sector.
Snack/Confectionery Product of the Year
This category was open to any snack or confectionery product that that is currently active in the vending sector.
This category was open to any ancillary products and services to the automatic vending industry. This could include products and services such as management software; disposable cups; stirrers; machine parts; machine parts replacement; ingredients; logistics; marketing; disposables, etc.
Best New Product
This category was open to any product launched to the vending industry since 1st December 2015. This could be any of the above categories, or something completely new. (Snacks/Confectionery; Ancillaries; Healthy; Hot Beverages; Soft Drinks; Payment Systems; Machines; etc.)
Best Quality Service Award – Operators
This was open to all Operators providing a service to an end-user. What does good customer service mean to you? We all know that good customer service is crucial. To some, good customer service is as simple as solving problems and offering solutions in an expedient manner. To others it means overall pleasantness and politeness from those who represent the frontlines of the company. What makes customer service “good” depends upon what specific things a particular customer may hold valuable or their expectations.
What makes you different from your competitors?
Best Environmental Initiative
This was open to suppliers and manufacturers in the mains-fed and bottled water cooler industry who have launched a project or initiative to improve their environmental and sustainability practice.
Best Innovation of the Year
This was open to suppliers and manufacturers in the mains-fed and bottled water cooler industry who have launched an innovative product, product range or initiative in the past two years that has had a significant impact on business, customers and industry.